Refund Policy

Refund Policy:

We offer refunds based on the cancellation policies outlined below for specific services. Please review the refund conditions carefully.

Hosting:

  • Hosting services include all shared hosting services, static hosting, dynamic hosting, Linux hosting, Windows hosting, WordPress hosting, Linux reseller hosting, Windows reseller hosting, MSSQL & MySQL Cloud database hosting, Smartermail Email Hosting and Node.js hosting.
  • We provide a 30-day money-back guarantee for hosting services. If you are not satisfied with our hosting within the first 30 days of service, you are entitled to a full refund, no questions asked.
  • If you purchased hosting with a free domain registration and cancel within 30 days, the refund will be initiated after deducting the regular domain registration charges.
  • After the initial 30 days, we do not provide refunds for any hosting services.

Domain:

  • We offer a 1-day money-back guarantee for domain purchases. If you cancel your domain registration within 24 hours of purchase, you are eligible for a refund, subject to a nominal cancellation fee of $1.
  • This policy applies only to select domains eligible for refunds.
  • After 24 hours, domain registration fees are non-refundable.

SSL Certificates:

  • SSL certificates can be canceled within 24 hours of purchase for a full refund.
  • After 24 hours, SSL certificate fees are non-refundable.

Non-Refundable Services:

  • Refunds will not be provided for any cloud servers, VPS servers, dedicated servers (both managed and unmanaged), or any other services apart from those explicitly mentioned above.

Refund Processing:

  • Refunds will be issued as per the cancellation policy or for any additional payment made beyond the required charges.
  • The refund will be credited to the same account used for the original transaction.
  • Refunds may take up to 7 working days to process, as per the payment gateway’s procedures.

Cancellation Request Policy:

  • Cancellation requests are accepted only via the registered email associated with the Motherhost account used to purchase the service.
  • Customers must send an email for any cancellation within the days mentioned above.
  • Cancellation requests from unregistered emails will not be accepted.

If you have any questions or require assistance regarding our refund policy, please contact us at [email protected] or [email protected].

Last Updated : March 23, 2024